As Vice President of Cleaning Services for Jack Laurie Group, Mark Lapp leads strategic growth, profit and loss, and operations for the division. Mark has served at Jack Laurie Group for nearly 15 years in multiple capacities.
Prior to joining JLG, Mark owned a successful mortgage business, helping people achieve their dream of home ownership. At its peak, his company had six locations and over 35 employees. Mark attended Indiana University Purdue University of Fort Wayne (IPFW, now PFW) where he studied Organizational Leadership.
Mark is passionate about family and is happily married with five children: three girls and two boys. In his free time, he enjoys going to breweries with his wife, biking, and coaching softball and basketball. He’s a proud Notre Dame football fan and watches or attends every game.
As Director of Operations for cleaning services, Alan leads the operations in both our Fort Wayne and Indianapolis branches. He is responsible for our high level of customer satisfaction, staff training and development, as well as vendor relationships.
Alan brings a long career in operations management, as well as extensive knowledge in floor care. Before joining the Jack Laurie Group, Alan served as the National Director of Operations in the retail construction industry, responsible for 14 locations throughout the country. Prior, Alan owned, managed, and sold a high end, commercial cleaning company focused on the hospitality industry.
Alan also serves on the Board of Directors for the Anderson Symphony Orchestra where he hopes to ignite a passion for classical music with a new generation. Alan plays the piano and saxophone. He’s been married to his wife Theresa since 2010 and has two children and two grandchildren. Alan enjoys family time, camping and live music.
As the Indianapolis Business Development Manager of Commercial Services for Jack Laurie Group, Dawn Johnson builds lasting business relationships, consulting with her clients to proactively solve problems before they become just that.
Previously, Dawn was with a national chemical manufacturer/distributor for over eight years. During the COVID pandemic she was named the 2020 Account Manager of the Year. Her commitment to her clients went above and beyond.
Dawn is originally from Fort Wayne, Indiana. She studied Consumer Science and Interior Design at Indiana University-Purdue University Fort Wayne. She is a RID (Registered Interior Designer) and still loves to design beautiful, functional interiors when time allows.
Dawn is married with three grown daughters and now has “five little crazy people” to chase after and love. She loves anything that involves the lake and being outside (fishing NOT included).
As a Business Development Manager for cleaning services, Ramona works to grow the company’s janitorial services and footprint in Fort Wayne, Indiana.
Ramona has over 15 years experience in sales and customer service. During her 12 year tenure with Labor Works, Ramona and her staff received the president’s award twice for overall sales and branch performance. Ramona has a Bachelor of Arts in General Studies from Indiana University and is a proud IU basketball fan.
Ramona and her husband Charles, enjoy throwing dinner parties on their patio “Why See Bar & Grill,” for friends and family. Charles and Ramona have a son that lives in Fort Lauderdale, FL. She has yet to inform her son, Aaron, that his home is her new vacation spot.
As the Operations Coordinator for the Jack Laurie Group in our commercial cleaning division, Ashley oversees staff onboarding, purchasing, janitorial account start-ups, and payroll.
With over a decade of experience in providing excellent customer service, communication, and team-building, Ashley strongly believes in developing people, while helping our team create a positive efficient work environment. She is dedicated to the end-user and very passionate about creating a seamless operation to better your workspace.
Outside of Jack Laurie Group, she enjoys spending time with friends & family, enjoying nature, kayaking, baking or DIY crafts.